T-Lora Pager

Thank you very much for taking the time to contact us and providing feedback on the issues you have encountered. On behalf of the team, I would like to express our sincerest apologies for the equipment malfunction and the bad experience caused by your previous failure to receive a timely response. We attach great importance to the experience of every customer, especially old customers like you who have supported us multiple times. We deeply apologize for this situation.
We have received your detailed information regarding the issue of the product device not being able to power on. Please rest assured that we have prioritized your situation.
Next, we will take the following steps to handle it for you:
Technical diagnosis: Our technical team needs to first diagnose the situation you described. This helps us identify the root cause of the problem, whether it is hardware failure or other reasons.
Initiate the processing flow: Based on the diagnostic results and strictly following the company's after-sales policy, we will push forward for you. Our policy aims to ensure that customers receive fair solutions.
I promise to update you on the progress of the processing within 24 hours

Hi

Thank you for your valuable feedback regarding the Lora Pager.
You are absolutely correct – there is indeed no physical space to incorporate a toggle switch on the current design.
To help us with future improvements, we'd like to understand: is the current long-press shutdown method inconvenient for you in any way?
We are gathering this information to better inform the design of potential new versions.
Thank you.